1. Introduction

VenueBite ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our platform. By using VenueBite, you consent to the practices described in this policy.

2. Data We Collect

We collect information you provide directly to us, including:

Account information: name, email address, and password
Order information: items ordered, payment details, and delivery preferences
Contact information: phone number (when provided for SMS notifications)
Venue and vendor information: business name, address, and menu content
Communications: messages sent through our contact forms

We may also collect usage data automatically, including IP address, browser type, pages visited, and approximate location (when permission is granted for venue discovery).

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Send order confirmation and status notifications (email and SMS)
Provide and improve the VenueBite platform
Communicate with you about your account and our services
Ensure the security and integrity of our platform
Comply with legal obligations

4. Payment Data

Payment card details are processed securely by our payment provider and are never stored on VenueBite servers. We store only a reference to your payment profile to enable saved payment methods (where applicable). All payment transactions use industry-standard encryption.

5. Data Sharing

We do not sell your personal data. We may share data with:

Vendors and venues: Order details needed to fulfil your order
Payment providers: To process transactions securely
Communication providers: To send email and SMS notifications
Legal authorities: When required by law or to protect our rights

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order data is retained for a minimum of 7 years for legal and accounting purposes. You may request deletion of your account at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict certain processing of your data
Data portability (receive your data in a machine-readable format)

To exercise these rights, please contact us at hello@venuebite.com.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. By using VenueBite, you consent to our use of essential cookies as described in this policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Contact

For privacy-related questions or requests, contact our team at hello@venuebite.com.